Basically, as mentioned in the news above, the bad publicity is due to a few black sheep only.
Apparently, the shops are owned by individuals doing business there unlike being rented out by the building owner as in most shopping malls.
Anyway, bottom line is that you should do some homework yourself and know what you are buying and not be swayed by the salesman talk.
In one occasion, a tourist ( a Frenchman based on his accent ) was quite insulting as he insisted on opening the package and try the thumb drive before he buys it in one of the shops. His mannerism seems to be that the salesperson was out to cheat him. I think if you do not trust them then take a hike and go to another shop or shop somewhere else. I was offended by his attitude or mannerism.
I used to fear shopping at SLS but I got the hang of it and know which shops ( a few only ) to avoid. I now enjoy window shopping there to keep in touch on what is being offered on the market.
If you want a more comfortable shopping experience then go to Funan IT Mall instead, which is more conveniently located near to City Hall MRT station and next to St. Andrew Cathedral.
For more info on shopping experiences at SLS and Funan, read my 2 earlier posts below :
http://singaporethelittlereddot.blogspot.com/2008/11/funan-it-mall-it-consumer-electronics.html
http://singaporethelittlereddot.blogspot.com/2008/11/sim-lim-square-it-consumer-electronics.html
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